Refund & Cancellations Policy

1. Ticket Refunds
All ticket sales are final. Refunds will only be issued if an event is cancelled by the organiser. In such cases, the full ticket amount will be refunded to the original payment method.

2. Event Cancellations or Postponements
If an event is cancelled, customers will receive a full refund.
If an event is postponed, tickets will automatically remain valid for the new date. No refunds will be issued for postponed events unless the organiser decides otherwise.

3. Customer Cancellations
If a customer cannot attend an event for any reason, no refund will be issued. Tickets may not be cancelled, exchanged, or transferred unless specified by the organiser.

4. Incorrect Purchases
We do not provide refunds for incorrect ticket purchases, duplicate orders, or change-of-mind requests.

5. Payment Disputes
Any payment dispute or chargeback attempt will result in the ticket being voided and may lead to permanent account restrictions.

6. Support
For assistance, please contact our support team at francois@redtrucks.co.za with your full name, mobile number, and order details.