1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Mobile number
• Email address
• Event registration details
• Payment information (processed securely through third-party providers)

1.2 Automatically Collected Information

• Device information (browser type, IP address, operating system)
• Usage data (pages visited, actions taken, timestamps)
• Cookies and tracking technologies

1.3 Event-Related Information

• Ticket purchases
• Event attendance
• Access logs
• WhatsApp chatbot interactions (if applicable)

2. How We Use Your Information

We use your information to:

• Process ticket purchases and confirm orders
• Provide event updates, reminders, or changes
• Verify your identity at events
• Improve the quality and security of our services
• Communicate promotional offers (only if opted-in)
• Provide customer support
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Event organisers (only the data needed for event access and management)
• Payment providers for secure processing
• Service providers to help operate our platform (hosting, analytics, messaging)
• Law enforcement if required by law

All partners follow strict data-protection standards.

4. Data Storage & Security

We use industry-standard security measures to protect your data, including:

• Encrypted servers
• Secure payment gateways
• Access control and authentication
• Regular security monitoring

However, no system can guarantee 100% security. Users provide information at their own risk.

5. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your data (where legally allowed)
• Opt out of marketing messages
• Withdraw consent for data processing

Requests can be submitted to francois@redtrucks.co.za

6. Cookies & Tracking

We use cookies to improve user experience, analyse usage patterns, and remember your preferences.
Users may disable cookies through browser settings, but some features may not function correctly.

7. Data Retention

We retain your information only as long as necessary for:

• Legal compliance
• Ticketing and payment records
• Customer support
• Event administration

After this period, data is securely deleted or anonymised.

8. Third-Party Links

Our website may link to external sites. We are not responsible for the content or privacy practices of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated date.

10. Contact Us

For questions or privacy-related requests, please contact us at:
francois@redtrucks.co.za